M&S to create 20000 new jobs this Christmas season

Last year more than 1 in 5 of the 15,000 recruits were made permanent employees after finishing their seasonal contracts.

Based in over 500 stores, the roles available include customer assistants, M&S Café assistants and store operation roles. All new recruits take part in a two day induction training session to ensure they are fully-equipped to offer the best possible customer service. Recruits will also receive the excellent reward package available at M&S, including a 20% discount on M&S products.

Steve Rowe, Director of Retail at M&S, said: “Customers turn to M&S for the most important occasions, trusting us to deliver delicious Christmas lunch, latest fashions and fantastic customer service.

Christmas at M&S

• In the week leading to Christmas last year, our customer assistants helped more than 35 million M&S shoppers
• At least 400,000 hours will be worked every week by M&S employees in the lead up to Christmas – equating to over 400 years of time over the entire festive season spent helping customers find the perfect gift for their loved ones
• Over the festive season last year, our customer assistants helped to sell over 33 million mince pies, 1.25 million turkeys, 1 million thermal tops and 514,000 pairs of boots

“We want to make sure that our customer needs are met so we're putting the call out for 20,000 passionate, service-centred recruits to come join the team and help make it a merry Christmas for millions of M&S shoppers.”

Applicants should be prepared to work evenings, weekends as well as Bank Holidays over the Christmas and New Year period.

Marks & Spencer (M&S)