Kohl's to offer Self-Pickup service at all its US stores

10 Aug '22

2 min read

Pic: 123rf.com/ lightfieldstudios

US department store retail chain Kohl’s is offering a special Self-Pickup service on its online platform at all of its more than 1,100 stores nationwide. The new Self-Pickup service creates a hassle-free In-Store Pickup alternative for a faster pickup, and no lines in sight. With 80 per cent of Americans living within 15 miles of a Kohl’s store, millions of shoppers are expected to take advantage of this convenience on eligible In-Store Pickup orders.

Ready within two hours, shoppers who select ‘In-Store Pickup’ for their online order will receive a ‘Ready for Pickup’ email that will specify if the order will be found in the designated Self-Pickup area, according to a press release issued by Kohl’s. Customers will then be directed to the area within the store for a quick email-guided pickup process.

“Our teams have been working hard to ensure Kohl’s Self-Pickup service was available for all of our customers ahead of the holiday rush,” said Siobhán Mc Feeney, Kohl’s chief technology officer in a statement issued by the retail chain. “At Kohl’s, we’re focused on listening to what shoppers want, and using technology to make it as easy as possible for families to get everything they need quickly, and through a simple experience.”

Customers have shared positive feedback throughout the Self-Pickup service’s testing phase, which has led to its further expansion.

Fibre2Fashion News Desk (NB)

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