Under the agreement, UK-based Rebound, will leverage Pitney Bowes’ US transportation and logistics network to process returns for its 500-plus retail clients in EMEA. Conversely, Pitney Bowes’ will leverage Rebound’s data-driven platform and multi-carrier shipping technology will support cross-border returns for Pitney Bowes clients across the US, CA, UK and APAC, said Pitney Bowes in a media statement.
“This partnership brings together two leaders in e-commerce logistics services to deliver world class returns process for hundreds of global retailers and their customers,” said Lila Snyder, EVP and president, Pitney Bowes Commerce Services. “By linking our networks, Pitney Bowes and Rebound will expand our collective returns footprint and capabilities, offering a seamless international service for ecommerce retailers and consumers.”
“The modern consumer, wherever they may be, demands a convenient returns experience and refund process,” said Graham Best, CEO of Rebound. “Our technology delivers the intelligent, data-driven returns strategies that are particularly helpful for brands exploring how to attract and retain cross-border customers. This partnership is truly the ideal match at the perfect time, providing us with access to Pitney Bowes’ vast network of brands looking to enhance their own international performance, and offering our own EMEA network a trusted partner for their US operations.” (PC)
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