Home / Knowledge / News / E-commerce / UNCTAD, CSRG join hands to resolve consumer disputes

UNCTAD, CSRG join hands to resolve consumer disputes

Jul '19
The United Nations Conference on Trade and Development (UNCTAD) and the China Silk Road Group (CSRG), a private sector entity supporting the Silk Road Economic Belt and the 21st Century Maritime Silk Road Initiative, recently signed an agreement to deliver online dispute resolution to consumers in South-east Asia as a tool to improve international trade and e-commerce.

Since the UN guidelines on consumer protection were last revised in 2015, UNCTAD has been entrusted by the UN General Assembly with the mandate to advance consumer protection in the new digital era.

“Building trust among digital consumers – and securing innovative solutions to protect them – is critical for ensuring developing countries gain from cross-border e-trade,” UNCTAD secretary general Mukhisa Kituyi said.

The 2019 UNCTAD/Ipsos global survey on internet security and trust showed that distrust in the internet is causing people to change the way they behave online, with 49% of respondents saying their distrust has caused them to disclose less personal information online.

“If a consumer has a way of solving disputes in a cheap, fast and fair manner, he or she will be more eager to engage online, especially in cross-border e-commerce,” UNCTAD’s head of consumer protection, Teresa Moreira, said.

The project by UNCTAD and CSRG is expected to speed things up. Malaysia and Thailand will benefit from the pilot project, according to an UNCTAD press release. (DS)

Fibre2Fashion News Desk – India

Must ReadView All

Pic: Shutterstock

Textiles | On 15th Feb 2020

Morocco to revise FTA with Turkey

Turkey has agreed to review its free trade agreement with Morocco,...

Pic: Shutterstock

Textiles | On 15th Feb 2020

German, Italian investors interested in investing in Pak

German and Italian investors and manufacturers have evinced keen...

Pic: Nike

Apparel/Garments | On 15th Feb 2020

Nike employs distributors in Brazil, Argentina, Chile

Nike has entered into strategic distributor deals for its Nike Brand...

Interviews View All

Poojaa Kumar Deepak, Zeven

Poojaa Kumar Deepak

Zeven's performance sports apparel is designed for the Indian body type,...

Top executives, Indian retail players

Top executives
Indian retail players

Walmart's acquisition of Flipkart endorses the humongous opportunities in...

Smith Vaghasia, Sanado India

Smith Vaghasia
Sanado India

Online remains the best destination for shopping

Mario Ploner,

Mario Ploner

<div>Italian company Tecnomeccanica Biellese specialises in planning and...

Shivani Swamy,

Shivani Swamy

The Livinguard Technology is owned by Green Impact Holding AG based in...

Yogesh Kanani,

Yogesh Kanani

Incorporated in 1999, Purani Textiless Private Limited is a leading...

Paolo Ocleppo, Sandvik Hyperion

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Mark Brill, Birmingham City University (BCU)

Mark Brill
Birmingham City University (BCU)

<div>A technological breakthrough could see people getting messages about...

Giulio Cesareo, Directa Plus

Giulio Cesareo
Directa Plus

UK-based Directa Plus is one of the largest producers and suppliers...

Akta Adani, India Boulevard

Akta Adani
India Boulevard

India Boulevard is a San Francisco-based curated fashion marketplace that...

Joe Ikareth, Joe Ikareth

Joe Ikareth
Joe Ikareth

<b>Joe Ikareth</b> has a rock-solid fashion and textiles background, which ...

Aditi Somani, Aditi Somani

Aditi Somani
Aditi Somani

Aditi Somani specialises in luxury fusion wear with international cuts and ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


Letter To Editor

(Max. 8000 char.)

Search Companies


Leave your Comments

February 2020

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

Advanced Search