Saudi ministry refers 200 e-stores to E-Commerce Violations Committee

06 Jun '22

1 min read

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The Saudi commerce ministry has referred 200 online stores to the E-Commerce Violations Committee to impose legal penalties for violating compliance standards for e-commerce reliability. The monitoring covered several e-stores, including large, medium and small ones that sell different products like e-devices, cosmetics and furniture, the ministry said.

The E-Commerce Council has announced the obligation of e-stores to implement 13 standards that they must provide for the reliability in e-commerce, according to media reports from Saudi Arabia.

These are contact phone number, e-mail, instant chat, a reliable e-payment feature through an approved banking channel, complaint-filing feature on the store's website, enabling consumers to file a complaint through social media, disclosure of the exact time to respond to consumer complaints, disclosure of the exact time for processing the submitted complaint, disclosure of the exact delivery time before completing the purchase process, providing Arabic language in the complaint mechanism, usage of Arabic in instant chats, Arabic product labels and provision of a clear, written policy for exchanges and returns.

Fibre2Fashion News Desk (DS)