Customer data stolen from Gander Mountain's Pennsylvania store

11 Sep '07

2 min read

Gander Mountain Company announced that computer equipment, containing certain customer transaction information relating to a single store in Pennsylvania, is missing and may have been stolen.

The transaction data relates only to customers who conducted business with the Gander Mountain store located in Greensburg, PA, during the period from July 2002 through June 2007.

The company has sent letters to the approximately 5,750 customers for whom address information is available informing them of this incident.

The letter summarizes the steps the company has taken, including notifying the major credit card companies and the company's merchant card processing bank, establishing a customer toll-free helpline and Web site to answer questions, and working with authorities to locate the equipment.

The letter also provides customers with recommended actions they can take to protect themselves, including telephone numbers for contacting the credit reporting agencies and carefully reviewing monthly statements and credit reports.

"Our primary goal is to prevent any harm to our customers affected by this situation," said Mark Baker, Gander Mountain president and CEO.

"We have no evidence that any of this information has been misused, or that the missing equipment was stolen with intent to steal data. We take this matter very seriously and regret any inconvenience to our customers who shopped at our Greensburg, Pennsylvania, store."

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