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Seattle-based Nordstrom offers new option for Internet shoppers

21
May '08
Seattle-based Nordstrom Inc, a leading fashion specialty retailer, announced that it has introduced a "Buy Online, Pick Up In-Store" option for Internet shoppers. Customers can now pick up select merchandise purchased through Nordstrom.com at a Nordstrom location of their choice.

In response to customers asking for "Buy Online, Pick Up In-Store," the company is currently testing the service with items from its Women's apparel, Men's apparel, Women's Shoes and Cosmetics departments. Nordstrom plans to offer this service for all merchandise categories by September.

"We continue to find new ways to serve our customers better, no matter how they choose to shop with us," said Erik Nordstrom, president of stores for Nordstrom. "We've heard from our customers for some time now that they want this option and we're excited to be able to provide it for them."

"Buy Online, Pick Up In-Store" furthers the company's strategy to become a superior multi-channel fashion retailer by offering customers a seamless, convenient shopping experience.

Nordstrom typically sends customers a confirmation email within one hour of receiving the online order during normal business hours. After receiving confirmation, customers may pick up their merchandise in the customer service department of the store.

Nordstrom Inc


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