The contract awarded to Retail Assist builds upon an existing relationship with Harvey Nichols.
Martin Schofield joined the company in 2003, since when he is credited with having contributed to the retailer's increased competitive advantage and market agility through the fine-tuning of its technical infrastructure and systems.
Amongst his early changes were the acquisition of an IBM iSeries processor and the outsourcing of its hosting, operation and support to Retail Assist two years ago.
The iSeries, which drives the retailer's key functions including stock management and supply chain, is housed at Retail Assist's Northampton Data centre.
Concludes Retail Assist's Services Manager, Dave Roberts, who is responsible for the out-of-hours service: “We are particularly pleased to see our relationship with Harvey Nichols develop further. Their request for us to provide an out-of-hours Help Desk is testimony to the confidence that the company has in our people and our facilities.”
Harvey Nichols' estate covers Dublin, Manchester, Edinburgh, Birmingham and Leeds in addition to its flagship Knightsbridge, London store.
Its international expansion has seen its stores in Riyadh, Dubai and Hong Kong become landmarks in cities where luxury is a byword. September 2006 marked the opening of its latest store, occupying 8,000 sqm in Istanbul's Kanyon Levant state-of-the-art shopping mall.
Retail Assist is the UK's number one provider of outsourced IT services dedicated to the retail sector. Our empathy with the needs of retailers, combined with our teams' collective retail knowledge and IT experience, sets us apart from other service providers.
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