Home / Knowledge / News / Textiles / Karl Mayer expands service operations in Asia
Karl Mayer expands service operations in Asia
19
Sep '17
Karl Mayer, a world leader in the production of warp knitting and warp preparation machines, has announced that the company is expanding its service operations in Vietnam, Bangladesh, and India. Asia is, and will continue to be, a lucrative market for the global textile machinery building sector – a market that should be nurtured carefully.

Karl Mayer has taken on two service technicians to provide its Vietnamese warp knitting customers with technical support, and they have been trained for their future practical jobs by the Karl Mayer Academy, China. These highly qualified specialists are now based in Ho-Chi- Minh City and Hanoi, so that they can be deployed from the north to the south of the country.

Karl Mayer also relies on its Chinese subsidiary for its operations in Bangladesh. Service technicians from Changzhou City and other service hotspots in China are supporting their colleagues in the region with carrying out a large project. From February to the end of May 2017 alone, roughly 60 two-bar HKS machines were installed at the premises of a domestic producer of mosquito nets. Thu Minh Tang, the supervisor of service projects, provided this high level of coordination from the parent company in Obertshausen.

Since the end of April 2017, Peter Stutz has been working in India as Karl Mayer’s new service manager in order to strengthen the company’s customer relations in the warp knitting sector in this traditional, textile-producing country, and to be able to react even better to their needs. This team, which provides technical support for warp knitting machines, is currently made up of 12 service technicians and three employees working in the office.

Karl Mayer is currently introducing its Karl Mayer CONNECT app onto the Indian market to effectively complement its technicians operating there. If required, customers can communicate efficiently and without any errors with the service organisation of this textile machinery manufacturer via mobile terminals. To send off a service request, all that has to be done is to scan in a QR code from the machine’s touchscreen display, and the main machine data are transmitted in order to explain the problem. Pictures and comments can also be sent.

All the machines operating in India built from the year 2010 onwards can be given a specific software update to enable them to use this communication tool as quickly and easily as possible.

To strengthen its customer relations in Asia, Karl Mayer is also stepping up the activities of its customer service engineers. These highly qualified specialists are helping to strengthen customer relations in the long term. They visit customers, determine what their needs are, help to solve problems, and act as trend scouts as they go about their business. The team of eight is made up of German and Chinese people and one Japanese person. (GK)

Fibre2Fashion News Desk – India


Must ReadView All

Courtesy: EVG photos from Pexels

Apparel/Garments | On 16th Aug 2018

Bangladesh ups garment export target to $32.689 bn

The Government of Bangladesh has increased the country’s readymade...

Indian investors interested in denim production in Vietnam

Textiles | On 16th Aug 2018

Indian investors interested in denim production in Vietnam

Indian fabric firms are shifting attention from China to Vietnam,...

India's textiles, apparel exports fall by ₹8000 cr: Govt

Apparel/Garments | On 16th Aug 2018

India's textiles, apparel exports fall by ₹8000 cr: Govt

India’s textiles and apparel exports dropped by nearly ₹8,000 crore...

Interviews View All

Karan Suratwala
Key Textile Accessories Private Limited

Chinese imports are destroying the supply chain

Smarth Bansal
Colorjet India Limited

We would like to venture more companies into the Indian market

Amrit Sethia
SOIE

‘The intimatewear category in India is slowly becoming trend-sensitive.’

Nitesh Mittal

Kusumgar Corporates is a leading manufacturer of technical textiles and...

Harsh Shah

Established in 1956 with a small beginning, Embee today manufactures a...

Sugandha Bhardwaj

<div>New Delhi-based Brinjal Designs Pvt Ltd manufactures home furnishing...

Pierre Wiertz
EDANA

EDANA, the international association serving the nonwovens and related...

Mark Paterson
Technical Absorbents Ltd

Mark Paterson, R&D manager of Technical Absorbents Ltd talks about Super...

Davide Vigano
Sensoria

Sensoria is a leading developer of smart garments and IoMe (Internet of...

Vaanee Bhatia
Gritstones Clothing

<div>Delhi-based Gritstones Clothing offers quality and exemplary style...

Sonam & Paras Modi
SVA

Sonam and Paras Modi's Sva Couture is synonymous with head-turning...

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


August 2018

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Advanced Search