An order is placed simply by scanning the data matrix code on the check slip of the needle units, without having to input any additional data. The scanned products are added automatically to the webshop’s shopping basket and the ordering process runs automatically, Karl Mayer said.
This online process is even more advanced in China. The ordered item can be paid for directly using the popular Alipay payment platform.
“China is ahead of us when it comes to modern payment methods. This is why we have adapted our process for our Chinese users,” Axel Wintermeyer, the head of Karl Mayer’s spares department said.
This new function makes it even easier for the company’s clients to order spare parts during their day-to-day operations – for ordering on site, as well as for warehousing. If a part runs out, it can be reordered using automatic data transfer via the scan-to-order function, without incurring any additional internal administrative costs. Maintaining internal authorisation guidelines also enables user hierarchies to be established easily.
In addition to the selected products, the Webshop Spare Parts will also allow supplementary technical products to be ordered in future. This useful cross-selling function is new and will support customers when ordering spare parts.
The number of available languages for the webshop at the company’s headquarters has now been increased to 12, and Korean, Chinese, Vietnamese, Indonesian, Thai, Portuguese, Italian, and French have also been added.
In June 2018, Japan started its own webshop, which generated a great deal of interest. In the run-up to the launch, many companies on the Japanese market were already making enquiries about this easy-to-use online tool. With the setting-up of the Japanese version, the Webshop Spare Parts facility is now available at every location in the Karl Mayer Group. The next changes are already being planned.
“The feedback on our webshop is motivation enough for us to continue with it and expand the ordering system. Our aim is to be the ‘Best in Class’ in the online procurement of spare parts,” Wintermeyer added. (GK)
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