Carpet Foundation completes 1st stage of OFT's CCAS

20 Aug '05

3 min read

The Carpet Foundation has become the first association in the furniture sector to complete Stage One of the OFT's Consumer Codes Approval Scheme (CCAS), which aims to promote and safeguard consumer interests (see note 2).

By completing Stage One, the Carpet Foundation's code of practice has met the OFT's core criteria in principle. The Carpet Foundation will have to prove that the code is working in practice during the second stage in order for the code to achieve OFT approval (see note 3).

The Carpet Foundation code of practice promises the following benefits:

* procedures for dealing with consumer complaints and a conciliation service

* comprehensive monitoring procedures

* an independent redress scheme (arbitration)

* an independent disciplinary panel to ensure that the code is complied with and enforced

* clear and concise information on cancellation rights and an obligation to use fair terms and
conditions

* protection of consumers' deposits and a range of free guarantees, including a one year guarantee against installation faults where the Registered Specialist is responsible for the installation and a two year guarantee against pile reversal for carpets manufactured by Carpet Foundation manufacturers

The Carpet Foundation will now be invited to provide the OFT with evidence that these processes are working in order to achieve OFT approval.

More Textiles News - United Kingdom...