Home / Knowledge / News / Textiles / BRC reacts to Consumer White Paper

BRC reacts to Consumer White Paper

02
Jul '09
The creation of a 'Consumer Advocate' is welcome if the post is genuinely intended to improve customers' understanding of their rights.

Reacting to the Government's Consumer White Paper, published (Thursday) the British Retail Consortium (BRC) said, an effective 'Consumer Advocate' could also help retailers by giving customers the information they need to resolve problems in the quickest, most efficient way.

But the 'Advocate' should be given an unambiguously independent status and the creation of the new post should be followed by a rationalisation of the confusing range of consumer education bodies which already includes the Department for Business, Innovation and Skills, Office of Fair Trading and Trading Standards.

British Retail Consortium Director General Stephen Robertson said: “Retailers strive to satisfy their customers. They are the lifeblood of the industry. Responsible retailers go well beyond the legal minimum to meet customers' needs and put things right if they go wrong.

“A 'Consumer Advocate' will only be worthwhile if it actually improves customer education and advice. It must not be just a gesture. The Government should make the role independent of campaigning bodies such as Consumer Focus, particularly if the 'Advocate' is given the power to bring collective legal cases. And there must now be a rationalisation of the current confusing range of customer education bodies.

“Most consumer problems are sorted out face-to-face in store but improving access to the other options that already exist is good for customers and retailers when it leads to a speedier more efficient resolution.”

The BRC welcomed plans for a single, simplified consumer rights law and said the Government was right to accept that this should wait until it is able to include the provisions of the Consumer Rights Directive, currently being developed in Brussels.

The retailers' organisation also welcomed proposals for Trading Standards reform saying greater consistency between local authorities will help retailers comply with the law.

British Retail Consortium


Must ReadView All

Pic: Better Work

Apparel/Garments | On 24th Oct 2020

Positive change in Cambodian garment sector due to ILO BWP

Cambodian factories receiving the full package of services by Better...

Pic: Awaj Foundation

Apparel/Garments | On 24th Oct 2020

COVID erodes income of a third of Bangla apparel workers

Nearly a third of Bangladeshi garment workers suffered loss of...

Pic: Ralph Lauren

Fashion | On 24th Oct 2020

Ralph Lauren, Parity.org convene group to close gender gap

Ralph Lauren, which designs and markets premium lifestyle products,...

Interviews View All

Yashiki Gumber, Sahiba Fabrics

Yashiki Gumber
Sahiba Fabrics

Fabric does not restrict us from fashion trends

Ajay Ghariwala, Luthra Group

Ajay Ghariwala
Luthra Group

We are ready to adopt or follow every opportunity

Rashi Menda, Zapyle

Rashi Menda
Zapyle

Every fifth sale we make on Zapyle is a repeat purchase

Mirella Sardini,

Mirella Sardini

A leading manufacturer of automated machinery and equipment for the...

Karen Lou,

Karen Lou

Australia-based Sunseeker has been creating swimwear since 1970. Sunseeker ...

Tony Naschberger,

Tony Naschberger

With production sites in Klagenfurt and Kufstein, Zimmer Austria is a...

Kevin Young & Tom Lucas, Web Industries

Kevin Young & Tom Lucas
Web Industries

Web Industries is a precision formatter of nonwoven materials used in baby ...

Lynda Kelly, Suominen Corporation

Lynda Kelly
Suominen Corporation

Suominen Corporation is a manufacturer of nonwovens as roll goods for...

Urs Stalder, Sanitized AG

Urs Stalder
Sanitized AG

Urs Stalder, CEO, Sanitized AG, talks about the increasing use of hygiene...

Sidharth Sinha, Sidharth Sinha

Sidharth Sinha
Sidharth Sinha

<b>Sidharth Sinha</b> has contributed to the successful rebirth and...

Akta Adani, India Boulevard

Akta Adani
India Boulevard

India Boulevard is a San Francisco-based curated fashion marketplace that...

Rajesh Pratap Singh, Rajesh Pratap Singh

Rajesh Pratap Singh
Rajesh Pratap Singh

<div>Ace fashion designer <b>Rajesh Pratap Singh</b> has used Tencel to...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


October 2020

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Advanced Search