Kohl's commitment to customer service has been recognized by the National Retail Federation, which for the past five years has listed Kohl's among retailers that offer the best customer service1. In addition, Kohl's has ranked among the top retailers in the University of Michigan's customer satisfaction survey for seven consecutive years2.
Committed to Environmental Responsibility
Kohl's is also committed to being a leading environmentally responsible retailer. In December 2009, the company became the first retailer to announce a commitment to reach net zero U.S. greenhouse gas emissions as part of its ongoing partnership with the U.S. Environmental Protection Agency's (EPA's) Climate Leaders program. To achieve this goal of being carbon neutral, Kohl's will continue to invest in projects to reduce the same amount of greenhouse gas emissions that the company emits into the atmosphere. The company was recently ranked as the number one green retailer on Newsweek's list of The Greenest Big Companies in America3 and was named one of the U.S. Environmental Protection Agency's 2009 Green Power Partners of the Year. Kohl's is also proud to be the largest retail host of solar power in North America, with more than 80 solar locations nationwide. Key environmental initiatives for Kohl's include energy management, recycling and green building programs.
Kohl's has 71 stores nationwide built according to a prototype that received Leadership in Energy and Environmental Design (LEED) precertification at the Silver level from the U.S. Green Building Council. Eight of the nine new stores Kohl's is opening this spring are green buildings, seven of which were built according to the prototype that received LEED precertification at the Silver level. Kohl's is also opening its first store built according to LEED for Retail Commercial Interiors Pilot guidelines at the new Rego Park location in Queens, N.Y.
Committed to Communities
As a family-focused, value-oriented company, Kohl's is committed to the communities it serves, and Kohl's associates help make a difference in their hometowns. Through Kohl's A-Team, associates are encouraged to volunteer for local youth-focused nonprofit organizations nationwide, and Kohl's matches their efforts with corporate grants. Throughout the year, Kohl's sells special Kohl's Cares for Kids merchandise, including books and plush toys, with 100 percent of the net profit benefiting children's health and education initiatives nationwide. The program has raised more than $126 million since its inception in 2000. In addition, the Kohl's Kids Who Care Scholarship Program recognizes and rewards youth volunteerism and plans to award more than $410,000 in scholarships and prizes this year to more than 2,100 kids for their good deeds.
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