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Centric bags Frost & Sullivan customer value award

Jan '21
Pic: Centric Software
Pic: Centric Software
Based on its analysis of product lifecycle management (PLM) solutions for the fashion, retail, and consumer goods industries, Frost & Sullivan has given the 2021 Best Practices Customer Value Leadership Award to Centric. Centric provides innovative enterprise solutions to apparel, footwear, sporting goods, furniture, home décor, and luxury companies.

With over 1,200 analysts, growth consultants and visionaries in 45 global offices on six continents, Frost & Sullivan’s experts continuously identify and evaluate multiple industries, technologies and regions. The Frost & Sullivan Best Practices Award recognises people and organisations that have accomplished an innovative or disruptive breakthrough and stand at the forefront of their industries. The Customer Value Leadership Award is presented to the company that offers products or services that customers find superior for their overall price, performance and quality, according to a media statement by Centric.

In the past two years, Centric has increased its customer base by over 50 per cent. Centric was well-positioned to help companies shifting to remote working during the COVID-19 pandemic, rapidly launching Quick Start PLM packages and 100 per cent remote deployments. Over 70 companies have purchased Centric PLM since the pandemic began, ranging from smaller emerging brands such as Australia’s PE Nation, to the French mega-retailer Monoprix, to large fashion brands such as Brazil’s C&A and Germany’s S.Oliver. Even with large numbers of users, Centric PLM implementations can be completed quickly. For example, S.Oliver recently remotely deployed 750 users in 4 months, according to Centric.

Frost & Sullivan’s report pays particular attention to Centric’s flexibility, innovation and customer service, noting that Centric PLM brings benefits to brands, retailers and manufacturers of all sizes across a wide variety of industries, from food to fashion. Centric proudly boasts a customer satisfaction rate of over 95 per cent. Additionally, 35 per cent of Centric’s customers have switched from another PLM solution. Frost & Sullivan identifies specific highlights of Centric’s solutions, including Centric PLM’s unparalleled efficiency in product development and sourcing, sophisticated merchandise planning capabilities, ground-breaking 3D integration, innovative product quality inspection features and transformation of internal buying processes with virtual showrooms.

“As the world continues to generate uncertainty, Centric’s record of customer service excellence, industry expertise and flexibility gives customers’ confidence that products will go from design to launch with greater speed, efficiency and profitability. Centric’s commitment to innovation and customer satisfaction has propelled its global growth. At the heart of Centric’s success is its agility, allowing customers to embrace a digital workflow and a remote work model while paying close attention to the unique needs of every client,” Maksym Beznosiuk, best practices research analyst at Frost & Sullivan said.

“We would like to thank Frost & Sullivan for awarding Centric the Customer Value Leadership Award. This award is a recognition of our entire team’s vision and dedication to innovation. We are proud to be a market-led company that works in tandem with our customers to solve their most pressing challenges, and we believe this award reflects the experience of our customers,” Chris Groves, president and CEO of Centric said.

Fibre2Fashion News Desk (GK)

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