WhichPLM, the independent PLM (Product Lifecycle Management) software comparison website, recently conducted an online customer satisfaction survey of PLM users within the fashion/retail sectors. After a successful turnout, the WhichPLM team are now working on analyzing the results of the survey which was made up of 80 questions going into deep detail, aimed at gauging customer feedback and the current 'mood' on PLM solutions.
“As an independent comparison website evaluating the PLM solutions available on the market, we felt that an independent satisfaction survey was fundamental to give customers a platform to air their views,” says Mark Harrop, WhichPLM. “Almost all solution providers claim to be the best and will relay lists of customers in presentations and marketing collateral. We wanted to hear what customers had to actually say about their experiences of, not just implementing a PLM solution and working with it, but also, the 'search and selection' stage and how easy it was to choose from all the options now available to them.” The WhichPLM Customer
Satisfaction Survey will assist all those within the industry:
PLM Solution Providers: To help improve their solution and customer experience for the future. PLM Customers: To improve their future experience of PLM, using the feedback from customers that have implemented a PLM solution. Those searching for a PLM Solution: To help them select a PLM Solution using feedback from those who have selected it previously.
The survey itself has received a tremendous amount of positive feedback and interest in the results, which will be available to customers and PLM solution suppliers early next month. Already it is clear that customers from a broad variety of solutions have taken the survey which will allow the WhichPLM team to make direct comparisons between the PLM solution providers in the market.