;
Home / Knowledge / News / Information Technology / White Stuff joins Retail Assist's growing customer base
White Stuff joins Retail Assist's growing customer base
08
Jan '11
Award-winning fashion and lifestyle retailer White Stuff, which was named Draper's 'Retailer of the Year' in 2009 and was rated as one of the Sunday Times 'Top 100 Companies to Work For', has become the latest client to join Retail Assist's growing customer base.

White Stuff will use Retail Assist for an out-of-hours Help Desk service to support its shop operations nationwide during evenings and weekends. The retailer has also retained Retail Assist to remotely monitor its servers and manage its critical SQL reporting schedules on a constant basis, 24x7, 365 days a year. These measures are designed to protect the consistency and resilience of business operations.

White Stuff's expansion has included a fast-paced store opening programme. In 2004, it had 15 shops. Today it has 70 shops, with plans to open another 10 over the next 6 months; and it holds 100 wholesale accounts. Being a fully multichannel retailer, it also boasts a flourishing e-commerce site and a burgeoning catalogue business. White Stuff has succeeded in preserving the values and unstuffy style that characterised its early years, at the same time as diversifying and building a well-regarded corporation.

White Stuff's Head of IT, Mike Padfield, was faced with the challenge of making sure the IT function kept pace with growth, whilst controlling central IT costs. He observes: “As the White Stuff shop estate expands and our trading hours become longer, our shop staff need to be confident that they can get support that they are accustomed to.”

Padfield decided to outsource to a specialist provider. “I knew Retail Assist was providing out-of-hours and 24/365 Help Desk services to many major retailers and had the skills to do this well. The service levels they offered us mean we can maintain the quality of our IT support, no matter how fast we grow. Furthermore, Retail Assist's 'shared service' model makes this cost-effective.”

This contract builds on Retail Assist's experience of providing an out-of-hours Help Desk for companies such as Jane Norman and Harvey Nichols. Its remote monitoring services are used by retailers such as Selfridges in the UK and A|Wear in Dublin.

Concludes Retail Assist's managed services director, Dan Smith: “We're delighted to welcome White Stuff as a client, especially at this exciting time of expansion. By using the services of our experienced Help Desk Call Analysts, we can ensure that support calls from White Stuff store staff will be answered promptly and efficiently, whilst the internal IT team are free to shape the company's future.”

Retail Assist Limited


Must ReadView All

Japanese capital pouring into textile, garments in Vietnam

Apparel/Garments | On 12th Dec 2018

Japanese capital pouring into textile, garments in Vietnam

Several Japanese companies, including Itochu and Sakai Amiori, are...

Chanel bans fur, exotic animal skins in its products

Fashion | On 12th Dec 2018

Chanel bans fur, exotic animal skins in its products

French fashion retailer Chanel recently announced it will stop using...

Apparel, footwear brands failing to tackle exploitation

Apparel/Garments | On 12th Dec 2018

Apparel, footwear brands failing to tackle exploitation

Apparel and footwear firms are failing to tackle exploitation of...

Interviews View All

Angelina Francesca Cheang, MY ANJE

Angelina Francesca Cheang
MY ANJE

'Consumers in the age-group 21 to 38 are driving the activewear trend'

Yashiki Gumber, Sahiba Fabrics

Yashiki Gumber
Sahiba Fabrics

Fabric does not restrict us from fashion trends

Manuj Terapanthi, Texaura

Manuj Terapanthi
Texaura

Transparent supply chain and fair trade will boost sustainable market

Pietro Turrin,

Pietro Turrin

Industrie Tessili Bresciane (ITB) has served numerous industries and...

Ashish M Amin,

Ashish M Amin

Premier Looms is a leading provider of cutting-edge machinery and...

Karan Behal,

Karan Behal

Karan Behal, founder and chief executive of top-selling brand...

Kevin Nelson, TissueGen

Kevin Nelson
TissueGen

Kevin Nelson, Chief Scientific Officer, TissueGen discusses the growing...

Georg Reinhold, Trützschler  Nonwovens & Man-Made Fibers

Georg Reinhold
Trützschler Nonwovens & Man-Made Fibers

Trützschler Nonwovens & Man-Made Fibers, a part of the Trützschler Group,...

Mark Paterson, Technical Absorbents Ltd

Mark Paterson
Technical Absorbents Ltd

Mark Paterson, R&D manager of Technical Absorbents Ltd talks about Super...

Aditi Somani, Aditi Somani

Aditi Somani
Aditi Somani

Aditi Somani specialises in luxury fusion wear with international cuts and ...

Sanjukta Dutta, Sanjukta's Studio

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Silvia Venturini Fendi, Fendi s.r.l

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


December 2018

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Advanced Search