;
Home / Knowledge / News / Information Technology / Harry Rosen appreciates Sage SalesLogix CRM
Harry Rosen appreciates Sage SalesLogix CRM
30
May '11
Sage North America announced Harry Rosen Inc, a Canadian retail chain of 16 high-end men's clothing stores, has captured 40 percent market share with a customer-focused sales strategy that has included Sage SalesLogix and Sage SalesLogix Mobile since 2003.

Harry Rosen Inc. has 700 employees accessing a customized Sage SalesLogix CRM system via the web and mobile devices to track clients' clothing preferences and make accurate purchase and service recommendations. Videos regarding Harry Rosen Inc.'s Sage SalesLogix use and a Q&A with CIO Steve Jackson are now available.

"My father originally maintained note cards containing his clients' clothing preferences," explained Larry Rosen, Chairman and CEO of Harry Rosen Inc. "His detailed and honest approach to analyzing data, understanding customers' needs and advising them in a positive manner to earn their trust continues to guide how we do business today. We've taken his vision into a modern age with the aid of Sage SalesLogix, while maintaining his customer experience standards."

Most Advanced CRM System in Retail Today, Says Harry Rosen CIO

Harry Rosen sales associates share data between 16 Harry Rosen stores and segment the chain's customers by purchase preferences including how often each shops, average purchase price and brands most often purchased to provide the recommendations most likely to assist customers and increase sales.

"Sage SalesLogix lets us service our clients to the fullest extent. Our point of sale, merchandising and e-commerce systems are all integrated with Sage SalesLogix, so we can really pinpoint and respond to customer needs," added Jackson.

Associates also use Sage SalesLogix to schedule tasks such as suit tailoring and customer satisfaction follow-up calls, as well as for sending service and order pick-up reminders.

"We see a lifelong relationship with Sage SalesLogix," Jackson continued. "We are able to give our sales associates a tool they cannot get at any other retailer and our clients an experience they keep coming back for. Hands down we have the most advanced CRM system in retail today."

Harry Rosen Inc., Canada's premier men's wear retailer, was founded in 1954 by the man whose name the chain still bears. Harry Rosen Inc. has grown from a single 500-square-foot store in Toronto to become a powerhouse in Canadian retailing with 16 stores across the country, accounting for 40 percent of the Canadian market in high-end men's wear.

Sage North America


Must ReadView All

NCTO endorses USMCA; to lobby Congress to adopt agreement

Textiles | On 13th Dec 2018

NCTO endorses USMCA; to lobby Congress to adopt agreement

The National Council of Textile Organisations (NCTO) board of...

12 Asian garment firms to operate in Haiti by mid-2019

Apparel/Garments | On 13th Dec 2018

12 Asian garment firms to operate in Haiti by mid-2019

At least a dozen Asian garment manufacturing companies will start...

Pakistan evolving export-oriented policies: top official

Textiles | On 13th Dec 2018

Pakistan evolving export-oriented policies: top official

Pakistan is evolving export-oriented policies and is committed to...

Interviews View All

Top executives, Textile industry, India

Top executives
Textile industry, India

Such fairs are a must for industry to showcase new innovations

Smith Vaghasia, Sanado India

Smith Vaghasia
Sanado India

Online remains the best destination for shopping

Headhonchos, Indian fashion industry

Headhonchos
Indian fashion industry

Organic the first choice of any environment-conscious person

Mark Tokuhara,

Mark Tokuhara

Japan-based FitJoy, a shoe brand for women, has been in the footwear...

Harsh Shah,

Harsh Shah

Established in 1956 with a small beginning, Embee today manufactures a...

John Kelley,

John Kelley

Textile Events is one of the largest textile fair in the United Kingdom,...

Ray Baughman, University of Texas -Dallas

Ray Baughman
University of Texas -Dallas

<div>A team of scientists and researchers have discovered twistrons,...

Razvan Popescu, Directa Plus SpA

Razvan Popescu
Directa Plus SpA

Directa Plus is one of the largest producers and suppliers worldwide of...

Andreas Lukas, Andritz Nonwoven

Andreas Lukas
Andritz Nonwoven

With forces in engineering and process development, Andritz Nonwoven...

Aditi Somani, Aditi Somani

Aditi Somani
Aditi Somani

Aditi Somani specialises in luxury fusion wear with international cuts and ...

Robert Brunner, Devereux

Robert Brunner
Devereux

Golfwear and menswear brand Devereux is set for greener pastures. Robert...

Tony Ward, Tony Ward

Tony Ward
Tony Ward

"You have to truly understand what your client wants, know her needs, what ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


December 2018

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Advanced Search