The contract covers the handling of some 125,000 different items for 30,000 employees, including pilots, flight attendants and ground personnel. It will be executed through a trading company set up by DHL, which will act as general contractor.
DHL will process volumes of approximately 53,000 orders a year at its warehouse just outside of Berlin - the facility is also equipped with its own tailoring shop. It will also manage two Lufthansa Service Centers at the Frankfurt and Munich airports.
In addition to storage, DHL will be responsible for the buying and procurement of clothing, processing the orders placed by Lufthansa employees as well as the packaging, delivery and returns handling.
The contract will be executed through a trading company set up by DHL, which will act as general contractor. With a tailor on the premises, the clothing can be fitted according to the order placed.
“We are very happy that Lufthansa Global Business Services entrusted us with its global work apparel logistics,” says Benoit Dumont, CEO of DHL Supply Chain, Germany, Alps & Nordics, who continues to explain DHL's role as buyer, logistics provider and supplier.
“And in this case, we're even our own customer. When it comes to apparel logistics, we have far-reaching expertise and experience that we can pass on to our customers. We've been handling the distribution of work apparel for Deutsche Post DHL Group employees for years. Lufthansa staff is ensured uniforms – and service – made to fit.”
“We value DHL's know-how, and are pleased to have found such a reliable logistics provider to handle the complete process of our employees' work apparel,” says Andreas Nagel, Head of Service Delivery – Germany, Lufthansa Global Business Services GmbH.
DHL also operates two Lufthansa Service Centers at the Frankfurt am Main and Munich airports, providing employees with a local point of contact.
The contract runs through July 2021. (MCJ)
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