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Lands End bags second spot in customer service commitment
05
Jan '13
J.D. Power and Associates recently released a report, ranking online apparel retailers based on customer satisfaction with their online purchasing experience. Lands' End was ranked second by consumers who based their responses on seven factors, including online store services and delivery; website/online store; usefulness of information; in-stock availability of merchandise; competitiveness of pricing; variety of merchandise offered; and contact with customer service.

"From our historic product guarantee of 49 years to our dedication to customer service, Lands' End is always looking for ways to actively engage with our customers with experiences that make shopping easy, personalized and convenient," said Kelly Ritchie , senior vice president, employee and customer services, Lands' End. 

From its unique return policy to free hemming and digital offerings, Lands' End is constantly being recognized for its legendary and almost unheard-of services. Every Lands' End item is backed by an unconditional return policy – Guaranteed. Period which allows customers to return any item at any time for any reason, no questions asked.

"The Lands' End guarantee has always been about our customers and is an unconditional one," said Ritchie. "We're thrilled to be recognized by J.D. Power and Associates for our commitment to customer satisfaction and offering superior services to shoppers year round."

Lands' End customer care specialists are available 24 hours a day 364 days a year and are all based in Wisconsin.  Lands' End also makes in-person returns easy by allowing customers to return online purchases and gifts free of charge at any Sears store nationwide or by simply using the Easy Return shipping label on the packaging for a low, flat fee.

About Lands' End

Lands' End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period.  Lands' End delivers timeless style for Men, Women, Kids and the Home at landsend.com, 1-800-800-5800, the Lands' End Shops at Sears and around the world.  Lands' End is a proud member of Sears Holdings Corporation.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Lands' End


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