Citing the company's pioneering spirit, strong customer focus and critical role in facilitating global trade, Frank Appel, CEO Deutsche Post DHL recounts the secret of DHL's success as the world's leading express and logistics provider marks its 40th anniversary.
“In 1969, three men set out to do the impossible and conquered the moon. A few months later, Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL and made the world a little smaller,” Appel said. “DHL pioneered the international express industry, making it possible for documents to reach recipients overnight instead of a few days.”
The express company quickly grew to encompass global forwarding and supply chain management, through the strategic integration of leading forwarder Danzas Air & Ocean in 2002 and supply chain/logistics expert Exel in 2005. DHL was thus able to offer a comprehensive suite of services through its unparalleled global network that spans over 220 countries and territories. Today, DHL is the leading industry provider in its various segments: No 1 in Air and Ocean Freight, No 1 in International Express, No 1 in Contract Logistics and No 2 in European Road Freight.
By initially offering a revolutionary service – international door-to-door delivery of time-sensitive documentation, DHL enabled companies and organizations around the world to build their business and widen their impact, invariably stimulating global trade and making the world smaller by the day.
DHL also continuously reinvents the logistics business through the introduction of innovative processes which have become industry benchmarks, including the use of Radio Frequency ID for inventory management and a technically-advanced tracking system that monitors and, if needed, redirect shipments in real time anywhere around the world.
DHL also inaugurated a first-of-a-kind Innovation Center in 2007 to develop marketable, highly-innovative logistics solutions that are flexible and ecologically-sound. It also established the Global Customer Solutions which provides highly-customized solutions to key customers to meet all their logistics needs globally.
The company was the first to offer customers a greener option of sending their shipments around the world through DHL's Green Services which aim to offset the carbon emissions of the company's various delivery vehicles. In 2008, DHL became the first express logistics company to make a firm public commitment to improve its carbon efficiency by 30 percent by 2020.
At the core of these innovative developments, is the company's unfailing focus to effectively use the most modern technology to address its customers' needs. Said Frank Appel: “Very early on, we recognized that the company's success lies not only in listening to what our customers want, but, more importantly, acting on it quickly and effectively. Very often we anticipated what our customers want and addressed these even before they ask.”
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