Paytm Mall waives off penalties on merchants

31 Mar '20

1 min read

Pic: Paytm Mall

Paytm Mall, an online shopping app, has announced that it waived off order delay and cancellation penalties on merchants due to ongoing Covid-19 pandemic until April 22, 2020. Service level agreement (SLA) is a commitment to follow the best practices and the metrics by which service is measured. It charts out penalties if service levels are not achieved.

As the Coronavirus spreads across India, forcing the government to take tough calls and restricting the movement of goods and people, Paytm Mall has decided to help its merchant partners who are facing issues with stocking up on inventory and fulfillment of orders by waiving off SLA.

The company said that there were over 100,000 orders placed by the customers which were yet to be processed by sellers, due to the restrictions announced by the government. Company is in constant touch with merchant partners and providing them all possible assistance.

"These are unprecedented circumstances and Paytm Mall's merchant support and communication teams are working hard to ensure all seller queries are resolved timely and updated information regarding order processing and fulfiment are shared with them regularly,” Srinivas Mothey, senior vice president at Paytm Mall, said in a press release.

Fibre2Fashion News Desk (JL)

More Press Release News - India...