Home / Knowledge / News / Information Technology / GSI commerce outshines benchmarks for on-line customer satisfaction
GSI commerce outshines benchmarks for on-line customer satisfaction
Apr '08
GSI Commerce Inc, a leading provider of e-commerce and multichannel solutions, announced that online retail sites powered by its technology platform exceeded industry wide customer satisfaction benchmarks from ForeSee Results, a leading customer satisfaction measurement and analysis firm.

According to ForeSee Results, which uses the scientifically proven methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), GSI partner Web stores included in the analysis outperformed benchmark metrics in areas including:

• Overall satisfaction – how satisfied shoppers were and whether the Web store met expectations
• Look and feel – visual appeal, amount of graphics and text, and ease of reading the pages
• Search capabilities – relevance, helpfulness and organization of search results
• Navigation – site organization, site layout and options for navigation

The measured sites also surpassed e-retail benchmarks when Web store visitors were surveyed about their future behaviors. The results indicated that shoppers on a GSI partner Web store were more likely to recommend that particular online store and make purchases from the company through offline channels.

“We are proud that a number of GSI partners' e-commerce stores outperformed the industry in critical customer satisfaction areas. We work very closely with our partners to ensure that their stores offer a rewarding customer experience,” said Fiona Dias, executive vice president of partner strategy & marketing for GSI.

Must ReadView All

Textiles | On 24th Oct 2016

Indian govt plans roadshows to promote textile exports

The Indian government has planned to conduct roadshows to boost the...

Textiles | On 24th Oct 2016

TPP may hit roadblock

The 12-member Trans-Pacific Partnership (TPP) that was signed earlier ...

Textiles | On 24th Oct 2016

Baba Ramdev’s Patanjali to enter textile manufacturing

Patanjali Ayurved, an enterprise initiated by yoga guru Baba Ramdev,...

Interviews View All

Neel Sawhney
One Friday

‘The share of kidswear segment in the online sector is still small in...

Saket Garg
Garg Corporation

The biggest challenge is lack of skilled workforce and competition from...

Vidhyaa Shankar. S
A Ganapathi Chettiar

'The usage of knits is getting into the boundaries of woven fabrics'

Marcel Alberts

Coating at a fibre level is a practice not usually seen in the...

Giorgio Mantovani
Corman S.p.A

Giorgio Mantovani, MD of Corman, with a presence in both Milano and New...

Silke Brand-Kirsch
Schlegel und Partner

Silke Brand-Kirsch, executive partner of Schlegel und Partner, a leading...

Mike Hoffman
Gildan Activewear SRL

Gildan Activewear, a manufacturer and marketer of branded clothing and...

Sonam & Paras Modi

Sonam and Paras Modi's Sva Couture is synonymous with head-turning...

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


Letter To Editor

(Max. 8000 char.)

Search Companies

October 2016

October 2016

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Browse Our Archives


Advanced Search