Home / Knowledge / News / Information Technology / GSI commerce outshines benchmarks for on-line customer satisfaction
GSI commerce outshines benchmarks for on-line customer satisfaction
15
Apr '08
GSI Commerce Inc, a leading provider of e-commerce and multichannel solutions, announced that online retail sites powered by its technology platform exceeded industry wide customer satisfaction benchmarks from ForeSee Results, a leading customer satisfaction measurement and analysis firm.

According to ForeSee Results, which uses the scientifically proven methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), GSI partner Web stores included in the analysis outperformed benchmark metrics in areas including:

• Overall satisfaction – how satisfied shoppers were and whether the Web store met expectations
• Look and feel – visual appeal, amount of graphics and text, and ease of reading the pages
• Search capabilities – relevance, helpfulness and organization of search results
• Navigation – site organization, site layout and options for navigation

The measured sites also surpassed e-retail benchmarks when Web store visitors were surveyed about their future behaviors. The results indicated that shoppers on a GSI partner Web store were more likely to recommend that particular online store and make purchases from the company through offline channels.

“We are proud that a number of GSI partners' e-commerce stores outperformed the industry in critical customer satisfaction areas. We work very closely with our partners to ensure that their stores offer a rewarding customer experience,” said Fiona Dias, executive vice president of partner strategy & marketing for GSI.

Must ReadView All

Textiles minister Smriti Irani at a press conference with minister of state for textiles, Ajay Tamta, the principal director general (M&C), PIB, AP Frank Noronha and other dignitaries. Courtesy: PIB

Apparel/Garments | On 23rd May 2017

Special package for knitwear coming soon: Irani

Union textiles minister Smriti Irani said that the government of...

Apparel/Garments | On 23rd May 2017

Apparel, footwear use may rise by 63% in 2030: Report

The apparel and footwear consumption is projected to rise by 63 per...

Apparel/Garments | On 23rd May 2017

Gap Inc earns $3.4 bn in net sales in Q1 FY17

Gap Inc's net sales for the first quarter of fiscal year 2017 were...

Interviews View All

Saket Garg
Garg Corporation

The biggest challenge is lack of skilled workforce and competition from...

Riddhika Shah
SS Homme

'Worsted wool is the ideal fabric for menswear'

Rahul Bhadani
Looksgud

Navigating through catalogues is a bit hasslesome

Kai Poehler
Voith Paper GmbH & Co. KG

The glass mat industry is growing by five to eight per cent annually. Kai...

Steve Cole
Xerium Technologies

Steve Cole of Xerium Technologies discusses the industry. Xerium is the...

Iago Castro Asensio
RCfil Distribuciones S.L.

Iago Castro Asensio, International Business Manager of RCfil...

Madhu Jain
Madhu Jain

She grew up in the walled city of Old Delhi, completed her studies, and...

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

news category


Related Categories:
May 2017

May 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search