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Lawson Managed Services helps simplify ERP ownership for its customers
20
Feb '09
Lawson Software provided an update on customer adoption of Lawson Managed Services, which includes Lawson Application Management and Lawson Managed Hosting. These services are designed to help companies and organizations minimize or eliminate the infrastructure or administrative costs of owning enterprise applications.

As organizations across industries are seeking efficient, flexible and more cost-effective means of deploying their enterprise software systems, Lawson said today that more than 85 of its customers worldwide are now using Lawson Managed Services for their enterprise resource planning (ERP) applications. These customers represent companies and organizations across many of the specific markets Lawson serves, including healthcare, public sector, food, fashion, manufacturing, distribution and equipment service management.

Lawson Application Management is designed for customers who want to control their information but don't want to manage their software. It's a tailored suite of services that includes application modification maintenance, performance tuning, patch management and support desk capabilities, all provided by Lawson Professional Services. Lawson Managed Hosting provides companies and organizations the choice of hosting their applications with Lawson and the ability to access them for a single monthly fee. Lawson Managed Hosting also includes application maintenance and critical incident support.

Lawson Managed Hosting is for customers who want a simplified ownership experience within a traditional licensing model and with lower long-term cost of ownership. Lawson Managed Hosting gives customers a less expensive option than hosting their business applications themselves, freeing information technology (IT) resources for other initiatives and reducing the staff required to manage the system. In addition, Lawson Managed Hosting helps give customers service-level and pricing predictability, measurable return on investment, and reliability with contractually committed service levels.

“We chose Lawson Managed Hosting as a cost-effective way to receive the benefits of the rich human resources, financial and procurement capabilities the Lawson system offers,” said David Holm, assistant superintendent, business and finance for Indian Prairie School District. “With the Lawson applications and Managed Services, we can operate more effectively as a team and more rapidly share information and analyze data at a lower cost to our community.”

Lawson Managed Services provides service level agreement (SLA)-based managed services that best align with the customer's cost structure and in-house expertise. With Lawson Application Management, organizations and companies can adjust the program to their needs and requirements as they evolve over time.

“Using Lawson Managed Services gives us peace-of-mind,” said Brian Jablonski ERP project manager for Edward Hospital. “It's reassuring to know that Lawson is partnering with us to manage our ERP system, which ultimately helps keep one of our hospital's key business systems running smooth and allows our managers and employees 24/7 access.”

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