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EILEEN FISHER deploys Escalate Buy Anywhere, Fulfill Anywhere tool
20
May '09
Escalate Retail announced that EILEEN FISHER, a clothing company with 44 retail stores and accounts at all major department stores, has selected the company's Buy Anywhere, Fulfill Anywhere Commerce solution to enable an end-to-end cross-channel customer shopping experience.

As part of the Buy Anywhere, Fulfill Anywhere Commerce platform, EILEEN FISHER will implement Escalate Retail's e-Commerce, Contact Center, Order Manager, and Fulfillment Manager modules to enhance the customer experience and drive additional revenue. Escalate Retail's consulting partner, Acquity Group, will provide EILEEN FISHER with front-end implementation and hosting services.

“Providing an exceptional customer experience is our top priority. It is important that we are able to take what customers love about our stores and express that online with creativity and brand consistency,” said Lauren Croke, Director of Web and E-Commerce, EILEEN FISHER. “EILEEN FISHER selected Escalate Retail because we feel they provide the most comprehensive solution for a seamless shopping experience.”

As part of Buy Anywhere, Fulfill Anywhere Commerce, Escalate Retail delivers feature-rich solutions designed to improve the retail customer experience through seamless cross-channel capabilities in the store, on the phone, and over the web. Escalate's cross-channel suite enables the ultimate convenience and flexibility for shoppers, while giving retailers the ability to manage and fulfill customer orders across all areas of a their business including e-Commerce, contact center, stores, order management and fulfillment, distribution centers, and supply chain.

“EILEEN FISHER is a progressive brand focused on establishing positive customer relationships, and we are pleased that they have implemented our end-to-end Buy Anywhere, Fulfill Anywhere Commerce package,” said Rich Harmatiuk, Vice President and General Manager, Escalate Retail. “Escalate Retail is committed to helping retailers enhance their customer shopping experience and we look forward to supporting the cross-channel initiatives of EILEEN FISHER in the years to come.”

In addition to implementing Escalate Retail's Buy Anywhere, Fulfill Anywhere Commerce and supporting modules, EILEEN FISHER plans to begin selling and shipping internationally, powered by the recent Escalate e-Commerce integration with FiftyOne Global e-Commerce.

Escalate Retail


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