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Hugo Boss & Retaligent tie-up to provide customer delight
15
Jan '10
Hugo Boss Fashions, Inc. selected Retaligent Solutions, Inc. a leading provider of solutions for customer relationship and sales assisted to implement the solution Clarience 1:1 at retail United States.

"Hugo Boss is recognized worldwide as innovative brand specialty retailer. The company has a culture of commitment to customer service highly developed, and we are proud to partner with them, "said Bryan Amaral, President and CEO of Retaligent.

"Hugo Boss continues to stress by focusing on quality and personal service. By implementing our solution for customer relations, Hugo Boss will improve the consistency and performance of its activities aimed at customers inside the store and extend its competitive advantage of a once loyal customer," said Amaral.

Mark Brashear, president and CEO of Hugo Boss USA, Inc. stated: "Hugo Boss is very excited to implement the new system of relations with customers Retaligent. This is an important step and to continually improve the shopping experience for our retail customers and look for ways to improve the skills of our associates within the store. "

The application system for customer relationship of Retaligent subscription based software includes features that provide detailed information associated with customers such as purchase history and product preferences, lists of products desired and preferred communication channels.

Clarience 1:1 also includes a variety of specific tools to create collections of fashion products and specific recommendations for clients. The external contact with improved customer query tools and task management, templates of letters and emails and capabilities of dashboards for managers who oversee individual performance measures of sales associates.

Retaligent showcase its solution at the 99. Th Annual National Convention and Expo of the Federation of Retail Sales (National Retail Federation Annual Convention and Expo) at the Jacob Javits Center in New York from 11 to 12 January 2010.

Retaligent Solutions Inc

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