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Bangladesh unveils central complaint management system for e-com firms

20 Feb '23
1 min read
Pic: Shutterstock
Pic: Shutterstock

Bangladesh recently launched a central complaint management system (CCMS) to instill discipline in its e-commerce sector. Developed by the information and communication technology (ICT) division, the system will receive all complaints and address each within 10 working days. It will be added to the National Identity Card server to foil false complaints.

Customers can now lodge complaints against companies using options like Facebook.

The government has also introduced the Digital Business Identification (DBID) system. E-commerce companies cannot operate without obtaining this identification certificate.

DBID holders can claim various benefits from the government, while the latter can monitor the former’s activities, according to Bangladeshi media reports.

The country is home to around 2,500 e-commerce companies.

Fibre2Fashion News Desk (DS)

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