US firm Commerce Canal partners with UPS stores for e-commerce returns

04 May '21

2 min read

Pic: The UPS Store

Commerce Canal has formalised a partnership with two independently owned and operated UPS Store locations in Brooklyn, New York, to provide cost-effective ways to repair, refurbish, repackage, or recycle customer returns and shipments for key e-commerce sites and platforms. Commerce Canal is a New York based e-commerce and marketing agency.

The e-commerce sites and platforms Commerce Canal works with are Amazon Seller Central, Walmart Marketplace, Shopify sites processing direct to consumer orders, eBay Marketplace, Wayfair, Etsy Marketplace, and Wish Marketplace, the company said in a media statement.

The success of the initial pilot of one UPS Store has led to Commerce Canal seeking a second location to process additional client returns and shipments as part of the agency’s Marketplace Returns Management programme. With return rates ranging from 2 per cent on consumables to greater than 40 per cent on apparel items like swimwear, Commerce Canal provides a no-touch marketplace returns programme. The programme originally launched in early 2021 to a select number of clients providing the ability to repair, refurbish, repackage, or recycle customer returns to claim valuable margin dollars that typically lead to wasteful disposed inventory. In the first three months of clients using the programme, unsellable and disposed inventory decreased nearly 60 per cent on average per account. Additionally brands have been able to provide customers with timely refunds and enhance the overall brand experience, Commerce Canal said.

“The main problem faced by our clients is returns. As e-commerce penetration grows, having a programme that takes the hard work away from our clients and yields a few margin points is an easy sell. Our Marketplace Returns Management programme leveraging the UPS Store stores is now the fastest growing portion of our business and allows us to separate ourselves from other agencies,” the founder and CEO of Commerce Canal, Ryan Craver, said.

Fibre2Fashion News Desk (GK)

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