The report, titled ‘Shopper Path-2-Purchase’, was compiled by IPSOS after interacting with 6,600 recent shoppers in four metro and four non-metro cities.
The study reveals four distinct stages in the urban Indian shopper’s purchase–trigger, pre-purchase, in-store and post purchase. All four stages see interaction with online platforms.
The trigger stage includes the moment when the consumer is inspired or motivated to make a purchase. This is even before the research stage, according to Indian media reports.
In the pre-purchase phase, the Internet is now established as a natural go to place for any kind of information needs of the users. Moreover, this behaviour is now also consistent for offline shoppers even for smaller value product categories, a distinct shift from research online and buy offline behaviour that was seen for mainly high value product categories just a few years ago.
The report underlines that the online habit has been already created, even for the offline shopper and they are now going online to find information even when they are in store before making the final purchase. In the pre-purchase phase, for example, 55 per cent urban offline shoppers turn to digital in the case of home decor or baby care and 62 per cent in the case of men’s apparel.
The in-store purchase phase is an extension of the exploration during the pre-purchase phase where offline shoppers engage with different touch-points for further verification and validation. In-store cues like visual merchandising, point of sales material and promotion definitely have an impact on offline purchase decision, but shoppers continue to compare prices, explore discounts and promotional offers for their chosen product via online touch points while in-store.
Fourty per cent of urban Indian shoppers look up information while in the store making a purchase.
Fibre2Fashion News Desk (DS)
Textiles | On 29th Feb 2020
A new project funded by the European Union to strengthen Nepal's path ...
Apparel/Garments | On 29th Feb 2020
The coronavirus outbreak has been affecting the Thai apparel industry ...
Retail | On 29th Feb 2020
Goods procured from units in special economic zones (SEZs) by...
‘There is huge demand in the Indian lingerie market for non-wired styles.’
‘Sustainable fashion is trending upwards, slowly but surely, as people...
'Support and Outreach' huge relief for MSMEs
Italy-based Cibitex is a manufacturer of textile finishing machinery,...
Switzerland-based Sedo Engineering develops technologies for the denim...
Industrie Tessili Bresciane (ITB) has served numerous industries and...
Voith Paper GmbH & Co. KG
The glass mat industry is growing by five to eight per cent annually. Kai...
Schlegel und Partner
Silke Brand-Kirsch, executive partner of Schlegel und Partner, a leading...
Investkonsult Sweden AB
Investkonsult Sweden AB are consultants in the nonwoven and absorbent...
Divvya and Nidhhi Gambhir
<b>Divvya and Nidhhi Gambhir</b> started their career with the launch of...
"Now we can see the Russian trend in international fashion. And Russian...
Artisan Saga, founded by Kaushik Rajani and Seema Agrawal, is an online...