"Symbol's cost-effective mobile solutions put valuable information and convenience in the hands of each store associate enabling us to more efficiently manage our business," he concluded.
With more than 820 stores in 47 states, Jo-Ann Stores needed a national system that could scale and benefit from newer technologies.
The Symbol solution has resulted in increased productivity and improved customer service at the fabric cutting stations, check-out stations and in many craft merchandise areas. The combination of data capture and real-time computing in the Symbol MC3000 mobile computer allows Jo-Ann Stores' staff the capability to process and complete special order requests, check prices, stock inventory, and enact immediate price changes without leaving the sales floor.
The Symbol MC3000 mobile computers were installed with applications originally created by Jo-Ann Stores that allow employees to shift from customer service functions to monitoring incoming shipments, maintaining monthly sales records, and assisting with merchandise placement. Creative Concepts Software converted the old programs so they would run on new Windows- based devices.
Symbol Technologies Inc, The Enterprise Mobility Company, is a recognized worldwide leader in enterprise mobility, delivering products and solutions that capture, move and manage information in real time to and from the point of business activity.
Jo-Ann Stores Inc, the leading national craft and fabric retailer, operates more than 820 superstore and traditional format locations in 47 states.