Moderator: Carl Koberle, Director of Loss Prevention, Chanel
Speakers: Chad McIntosh, Regional Director, Loss Prevention, Macy's; Mick Pinneke, Senior Director, Asset Protection, The Home Depot
Thorough Planning Results in Successful In-Store Events & Effective Crowd Management
Wednesday, 6/17, 8:30 a.m. - 9:15 a.m.
Whether it's a celebrity cooking event, a bridal dress blow-out, or a door-buster holiday sale, proper crowd control is a component of event preparation that requires meticulous pre-planning. Our speakers will share their experiences to help you understand how to maintain crowd safety while creating profitable in-store affairs.
Moderator: Steve Ippolito, Director, Loss Prevention, The Talbot's, Inc.
Speakers: Al Nassar, Senior Events Manager, Disneyland Operations Special Events; Doug Watson, General Manager, Security and Emergency Services, Disneyland Resort
The Most Important Things to Know About e-Commerce Fraud
Wednesday, 6/17, 10:15 a.m. -11:15 a.m.
This session provides insight into what every loss prevention and risk manager must know about e-commerce fraud in today's economy. Leading e-commerce retailers will discuss on the major advancements that merchants have gained in fraud prevention and the top tips every retailer will want to consider to minimize risk.
Moderator: Thomas Donlea, Executive Director, Merchant Risk Council
Speakers: Bob Sullivan, Director, Fraud Investigations, Staples, Inc.; Susan Grajek, Fraud Prevention Manager, Apple, Inc.
National Retail Federation