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Amazon.com plans to open customer service center in Kennewick

14 Sep '05

2 min read

Seattle based Amazon.com a fortune 500 company announced that it is planning to open a customer service center in Kennewick, Washington, later this year. The new facility will operate 7 days a week and is expected to create up to 120 new customer service jobs within the next few months for employees in the local area. The facility could grow to more than 400 jobs over the next few years.

The Kennewick center will offer additional email and phone support to customers of Amazon.com and its merchant partners."They are very excited to be opening this new facility in Kennewick," said Frances Merenda, Amazon.com's Senior site leader for the Kennewick facility. "Along with our other U.S.-based customer service centers in North Dakota and West Virginia, the Kennewick operation will enable Amazon to serve even more customers quickly and efficiently, particularly as they head into busiest time of the year."

"The Tri-Cities is extremely fortunate to have a company as prestigious and well-respected as Amazon.com select community for their new call center," said Carl Adrian, President and CEO of the Tri-City Industrial Development Council. "This process was truly a team effort by the state, the City of Kennewick and the Tri-City Industrial Development Council (TRIDEC). By choosing the Tri-Cities for its new call center, Amazon.com brings the largest number of non-federal related jobs created in area in many years."

Kennewick Mayor James Beaver commented, "The City of Kennewick and the Tri-Cities is proud to welcome Amazon.com to community; their selection of the City of Kennewick is just the latest example of business leaders choosing our region to do business. This partnership with Amazon.com, the Tri-City Industrial Development Council (TRIDEC) and the City of Kennewick is another example of how we can work together to build a better community."

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