Home / Knowledge / News / Information Technology / RightNow supports growth at Men's Wearhouse
RightNow supports growth at Men's Wearhouse
08
Jul '11
Men's Wearhouse, a national provider of men's clothing and formalwear rentals, is working with RightNow to extend its high-quality in-store customer experience to the web and contact center.

With RightNow CX, the customer experience suite, Men's Wearhouse is quickly and consistently engaging with tech-savvy consumers across multiple touchpoints to best meet their needs and preferences. The solution is helping the retailer both to increase sales and streamline contact center operations during a time of rapid expansion.

“The Men's Wearhouse brand is built on quality clothing and personalized service, and our customers are our highest priority. With RightNow, it's easy for customers to get in touch with us and speak with agents that are empowered to give them what they need. RightNow helps us continually improve the customer experience we deliver to drive value through the whole organization.” Melissa Porter, senior director of contact center operations, Men's Wearhouse

RightNow was implemented during a time of rapid growth at Men's Wearhouse, including a growing number of contact center agents. The solution helps Men's Wearhouse to deliver personalized, consistent support across channels, as well as quickly provide information to customers when and where they need it. Men's Wearhouse was able to implement RightNow in less than two months, enabling agents to be more efficient and empowered during the crucial holiday shopping season. More than 100 contact center agents are now using the RightNow Dynamic Agent Desktop to unify customer interactions across phone, email and chat, and to give timely, contextually relevant information to customers.

In addition, with RightNow's web self-service capabilities, customers are empowered to seek answers to their questions anytime and anywhere without agent assistance, which has reduced call volume.

Men's Wearhouse Enhances Customer Experience with RightNow Chat

Using RightNow, Men's Wearhouse customers receive a unified brand experience, regardless of whether they engage via the web, chat, email or phone. With the RightNow Chat solution, Men's Wearhouse is providing real-time support to replicate the in-store stylist experience with online consumers. Agents can facilitate multiple, simultaneous chat sessions to give fashion tips, answer questions on finding the best fit, or provide advice on coordinating suits and accessories.

Men's Wearhouse Weaves the Voice of the Customer into Every Interaction

Using RightNow Feedback, Men's Wearhouse issues a survey after every interaction to capture the voice of the customer, integrate the feedback across channels, and take action to engage with customers proactively. By listening closely to why a customer is an advocate, Men's Wearhouse is able to repeat that successful formula and add value to the entire business. This feedback also gives the company the tools it needs to continuously monitor and improve upon its customer experience strategy.

RightNow Technologies Inc


Must ReadView All

Courtesy: Trinity Kubassek from Pexels

Textiles | On 19th Aug 2018

Australian wool production to fall 5.7% in 2018-19

Shorn wool production in Australia is likely to fall by 5.7 per cent...

Courtesy: Next Level Apparel

Apparel/Garments | On 19th Aug 2018

Blue Point Capital recapitalises Next Level Apparel

Blue Point Capital Partners has recapitalised Next Level Apparel, a...

Retailers approaching 100% inventory accuracy: Study

Apparel/Garments | On 19th Aug 2018

Retailers approaching 100% inventory accuracy: Study

With computer vision use cases maturing, Artificial Intelligence (AI) ...

Interviews View All

Nuno Venda
ROQ

‘There has been an increase in demand for water based inks, rather than...

Headhonchos
Indian fashion industry

Organic the first choice of any environment-conscious person

Top executives
Textile & apparel bodies

Textile industry would like to see inclusion of cotton yarn under MEIS and ...

Harmeet Singh

New Delhi-based Jogindra Industries Private Limited provides an assortment ...

Kalai Selvi

Vidyashilp Academy in Bengaluru is the country's first Fairtrade School....

Abhishek Dhanuka

Vyom International Pvt Ltd, established in 2002, is one of Surat's leading ...

Ashok Desai
Bombay Textile Research Association

Bombay Textile Research Association (BTRA) is a leading name in textile...

Iago Castro Asensio
RCfil Distribuciones S.L.

Iago Castro Asensio, International Business Manager of RCfil...

Johan Berlin
InvestKonsult Sweden AB

Investkonsult Sweden AB has been buying and selling second-hand textile...

Rupa Sood and Sharan Apparao
Nayaab

Nayaab, an exhibition meant to celebrate Indian weaves, is in its second...

Akta Adani
India Boulevard

India Boulevard is a San Francisco-based curated fashion marketplace that...

Judy Frater
Somaiya Kala Vidya

Among the many honours showered on Frater, including Fulbright and Ford...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


August 2018

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Advanced Search