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Wrigleyville quadruples sales without hiring additional staff
03 Oct '08
4 min read
In need of enterprise-like functionality to run its fast-growing operations, Wrigleyville uses NetSuite business software to help the company make better use of its personnel.
"Now that our order processing, inventory management, and UPS shipping processes are so well-integrated and automated, we have been able to take five people off of manual order processing and put them on the phones, assisting customers," said Carlstrom. "Order processing now is as simple as the click of a button. And we're saving tens of thousands of dollars in saved salaries in the process."
Shipping has also become more cost-effective, as the company's old system did not support shipping from multiple locations. Now Wrigleyville Sports can prepare items for shipment from all of the company's warehouse and store locations, both in Chicago and in Pittsburgh.
The company currently plans to use NetSuite's SuiteTalk Web services integration to sell through eBay, Amazon, and other popular marketplaces without introducing additional IT overhead in the near future. NetSuite hopes to help Wrigleyville Sports expand its business, without requiring the company to hire more staff or to chain managers to their desks.
Wrigleyville Sports first opened our store at 959 W. Addison in Chicago in 1990- right across the street from Wrigley Field. Sell nearly every Chicago Cubs licensed item: from keychains to leather jackets, including authentic on-field jerseys and caps, t-shirts, sweats, caps, teddy bears, bobblehead dolls, posters, glassware, golf balls, photos, and much, much more!
"Now that our order processing, inventory management, and UPS shipping processes are so well-integrated and automated, we have been able to take five people off of manual order processing and put them on the phones, assisting customers," said Carlstrom. "Order processing now is as simple as the click of a button. And we're saving tens of thousands of dollars in saved salaries in the process."
Shipping has also become more cost-effective, as the company's old system did not support shipping from multiple locations. Now Wrigleyville Sports can prepare items for shipment from all of the company's warehouse and store locations, both in Chicago and in Pittsburgh.
The company currently plans to use NetSuite's SuiteTalk Web services integration to sell through eBay, Amazon, and other popular marketplaces without introducing additional IT overhead in the near future. NetSuite hopes to help Wrigleyville Sports expand its business, without requiring the company to hire more staff or to chain managers to their desks.
Wrigleyville Sports first opened our store at 959 W. Addison in Chicago in 1990- right across the street from Wrigley Field. Sell nearly every Chicago Cubs licensed item: from keychains to leather jackets, including authentic on-field jerseys and caps, t-shirts, sweats, caps, teddy bears, bobblehead dolls, posters, glassware, golf balls, photos, and much, much more!
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