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GSI call center supports Sport Chek web store
02 Nov '09
3 min read
Sport Chek is also partnering with a new e-mail provider, e-dialogue, which will work in conjunction with the website information. This relationship will provide the ability to send "trigger" emails to consumers who have recently purchased an item online and request that they write a customer review. Further, as customer profile information is gathered, the ability to co-relate it to customers' purchasing behaviours will result in more effective communications, and ultimately elevate the customer experience.
The Forzani Group Ltd
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Kanika Vohra and Anuradha Chandrashekar
ICH Creative Consulting
Andrea pompilio
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