CSAA Five Diamond Certification for CKP Retail Monitoring Center
08 Apr '10
4 min read
In order to achieve the Five Diamond Certification, each and every operator must have passed the course and demonstrated:
• Proficiency in alarm verification, which helps reduce false alarms and the associated fees that are levied in many jurisdictions • Proficiency in communications with the Public Service Answer Points, such as Emergency 911 centers • Knowledge of electronic communications equipment, including radio • An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others • Proficiency in the area of emergency preparedness under a wide scenario of possibilities. • In addition, Five Diamond-certified companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, resources, and commitment to 100 percent quality operator training.
“We are extremely proud to be among the six percent of central station services nationwide who have achieved Five Diamond status,” noted Steve White, Vice President and General Manager of Checkpoint's CheckView security division. “It is Checkpoint's mission to help retailers grow profitably, and by offering this crucial service we ensure that fewer losses occur due to theft, while also helping to address safety and property concerns.”