Crew2000, a subsidiary company of Yorkshire-based Haddow Holdings plc, and a supplier of 'intimate apparel' to high street retailers, has awarded a contract to Retail Assist for the supply of its Merret ERP solution and provision of an outsourced Help Desk service. The new software solution and its associated services have recently gone live.
Explains Tristan Haddow, managing director of Haddow Holdings plc: “With our Crew2000 business primarily focused on wholesale supply, we wanted to facilitate direct trading with one of our most important clients, a leading health and beauty retailer.
To achieve a more efficient way of supplying them with our swimwear, we needed a supply chain solution to provide MMS & WMS functionality. Typical functions being price and product setup, intake, initial allocation, pick by store, despatch to store, stock adjustments and replenishment.”
Crew2000 has taken a version of Merret branded as 'Out of the Box', but only switched on the initial functionality that they required at day one.
Explains Retail Assist's product director, Nigel Illingworth: “This is an integrated merchandising and warehousing ERP system, pre-configured to meet the needs of medium-size and multi-channel retailers and allowing for fast deployment. It is a real-time, multi-outlet, multi-channel solution, covering all areas of stock control, retail supply and business intelligence. It has multi-currency and multi-country capabilities for international retail and is fully scalable.”
In terms of services, Retail Assist has facilitated the setup of a VPN comms solution with Crew2000 and, as for support, Retail Assist will provide Crew2000 staff with a Help Desk and problem-solving service for:
•The Merret application
•Interfaces to and from external parties and systems such as Crew2000's incumbent wholesale system, STYLEman, including those interfaces which Retail Assist has developed
•Hardware components housed in the Retail Assist Data Centre in Northampton
This level of support will work alongside the IT operations already in place in Haddow's Bradford headquarters. The first point of contact for Crew2000 staff will be the Retail Assist Help Desk, who will manage all calls through to completion.
Retail Assist Limited:
Retail Assist is a leading retail-only solutions and services company, providing UK and international retailers with end-to-end business applications plus a comprehensive range of services that reduce costs, optimise retail operations and support higher revenues.
The company was the first retail-only IT services provider to be awarded ISO 20000 accreditation by the BSI.
Retail Assist clients include Harvey Nichols, Selfridges, WDF, A|Wear, La Senza, Paperchase, Whistles, Aurora Fashions, The White Company, Odin Retail, Tec7, Burberry, Mint Velvet, Jane Norman and Crew2000.
In Products, it excels in developing, integrating, deploying and supporting customised Head Office and Supply Chain systems that extend from merchandising through replenishment and finance to e-commerce. These include its award-winning Merret supply chain solution.
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