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Clothes shopping needs of over-55s wait to be tapped
22
Jan '16
In light of recent slow sales in clothing results over the last quarter of 2015 and the Christmas period experienced by many UK retailers, new research from London-based garment fit specialist Fits.me highlights the tremendous potential the 'grey market' (traditionally defined as consumers aged 50+) has to turn growth prospects around in 2016.

Fits.me develops software solutions that enable retailers and brands to understand their customers in terms of fit and preference.

Bucking longstanding stereotypes about this market, in a recent national survey of the UK's clothes shoppers, Fits.me discovered that over a third (35 per cent) of shoppers over the age of 55 regularly shop for clothes online, while a further 34 per cent occasionally shop for clothes on the internet. However, just under a quarter of this age group (24 per cent) often or always find it hard to locate what they are looking for when shopping both in-store and online for clothes, and some 40 per cent always or often actively find the process of finding the garments they are looking for irritating while shopping for clothes.

The grey market of shoppers represents 22 million individuals, or 36 per cent of the UK population, while the over 50s account for 47 per cent of the UK's consumer spending – representing a massive £320 billion per year, according to 2015 research from Saga and the Centre for Economic and Business Research.

The report titled 'Knowing them, knowing you - shopper perspectives on engagement, loyalty and personalisation in apparel retail' found that shoppers aged over 55 are the least likely age group to claim loyalty to any single clothing retailer, and the most likely of all shopper age groups to shop around to find the items they are looking for.

Older shoppers are also the demographic most likely to shop around to secure best price on items (over half of over 55s agreed with this statement, at 55 per cent) and the most likely to shop around for the brands they like (30 per cent of over 55s agreed with this statement, against 7 per cent of 18-24 year olds). The means that they represent a huge opportunity for brands who can successfully target and engage with these audiences and tailor a retail solution to suit them – this current behaviour suggests that no single store has cracked an offering which truly suits their shopping needs.

Stuart Simms, CEO of Fits.me, said, “The clothing retail landscape has been tough on many stores in recent months, and this research highlights that many older demographics of shopper feel underserved by clothes shopping in general. Stores looking to boost their growth might do well to learn more about this demographic, the kinds of clothes they are looking to buy and how they want to access them, in a landscape which often focuses on younger, more fashion-forward shoppers.” (SH)

Fibre2Fashion News Desk - India


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