Home / Knowledge / News / Information Technology / Mosaic Fashions outsources help desk to Retail Assist
Mosaic Fashions outsources help desk to Retail Assist
30
Apr '08
Mosaic Fashions has moved its entire Stores Systems Help Desk operation from an inhouse team to the specialist staff at Retail Assist's Support Centre. The Retail Assist operation is now supporting a mix of solus and multiple fascia stores and concession outlets in the UK, Eire, mainland Europe and the United States, for the high-street fashion brands Oasis, Principles, Coast, The Shoe Studio Group, Warehouse and Karen Millen. Retail Assist also provides Help Desk support to Thresher Group, adams kids, Harvey Nichols and World Duty Free, amongst others.

Support provided across the entire store estate comprises initial problem diagnosis and resolution. Whilst it will escalate calls to third-parties such as the new internal Store Systems Support team at Mosaic and external hardware maintenance providers, Retail Assist remains responsible for issue resolution and achievement of Service Level Agreement (SLA) terms.

Mosaic Fashions' rationale for this move was based upon a number of factors. The company has a proven relationship with Retail Assist and felt that its strong Store Systems Help Desk competence would enable it to provide an effective support function.

Retail Assist has been complimented on the smooth transition and the service now being provided to stores. Comments John Bovill, Group IT Director at Mosaic Fashions: "The handover to Retail Assist has been seamless to date. We expect the new service to deliver further synergies and cost benefits."


Must ReadView All

Textiles | On 25th Sep 2017

SVP Group to build $300 mn spinning plant in Sohar

ShriVallabh Pittie Industries (SVP) Group, a diversified yarn...

Apparel/Garments | On 25th Sep 2017

Vietnam textile sector to gain if EU FTA gets ratified

Experts feel the Vietnam-European Union (EU) free trade agreement...

Courtesy: Business Wire

Textiles | On 25th Sep 2017

Invista to use ADN technology at joint project in France

Invista, a leading producer of chemical intermediates, polymers, and...

Interviews View All

Headhonchos
Indian fashion industry

Organic the first choice of any environment-conscious person

Riddhika Shah
SS Homme

'Worsted wool is the ideal fabric for menswear'

Karin Ekberg
Leadership & Sustainability

Sustainable models are beneficial for brands, retailers and manufacturers

Eric Scholler
Groz-Beckert

The Indian market has huge potential in technical textiles, and by far,...

Suresh Patel
Sidwin Fabric

Sidwin Fabric is a manufacturer and exporter of polypropylene textiles and ...

Mohammad Hassan
Biax Fiberfilm

About one in every 20 patients picks up an infection while hospitalised....

Akta Adani
India Boulevard

India Boulevard is a San Francisco-based curated fashion marketplace that...

Rupa Sood and Sharan Apparao
Nayaab

Nayaab, an exhibition meant to celebrate Indian weaves, is in its second...

Nisha Chanda
Whistling Woods International School of Fashion

<div>A lack of upgraded courses in costume designing and fashion as per...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

September 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Planning to Take the Leap towards
Sustainability?

Do you see sustainability as a route to business growth?

Yes No

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes No

Active Poll

Do you see sustainability as a route to business growth?

Yes
74.5%
No
12.8%
Skip
12.8%

Total Votes: 47

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes No

Active Poll

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes
61.7%
No
25.5%
Skip
12.8%

Total Votes: 47

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes No

Active Poll

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes
87.2%
No
6.4%
Skip
6.4%

Total Votes: 47

Thanks for your valuable feedback. Claim your free latest sustainability e-book.

Active Poll

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes
70.2%
No
10.6%
Skip
19.1%

Total Votes: 47


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search