Home / Knowledge / News / Information Technology / Fortune top 50 industrial manufacturer renews contract with Convergys
Fortune top 50 industrial manufacturer renews contract with Convergys
04
Jun '08
Convergys Corporation, a global leader in relationship management, announced today that a Fortune Top 50 industrial manufacturer has renewed its contract for Convergys' industry-leading Customer Management solutions.

Under the terms of the three-year agreement, Convergys will continue to provide top-tier customer service, sales, and technical assistance to the client's millions of customers across its multiple lines of business.

This contract is valued at $180 million over the three-year term and includes an option to renew for up to 2 additional years. In landing this important renewal, Convergys beat out four other competitors.

The client, one of the largest industrial manufacturers in the world, expects its customer base to double over the next few years. With this customer surge coming quickly, the client needed a trusted partner who both knows the client's business well and has the scalability to grow alongside the client while maintaining the superior quality of service this client's customers expect and demand.

Convergys' comprehensive portfolio of Customer Management Solutions, flexibility to meet the client's accelerated growth projections, demonstrated success in providing premium service to the client's customers, and proven ability to successfully launch new services, convinced the client that only Convergys could meet its relationship management objectives.

“This client is considered a premium global brand and ourservice to this client has confirmed that Convergys is the premium provider of customer service,” said Jim Boyce, president of Convergys, North America.

“This contract renewal is a validation of all the excellent work done by our program management and operations teams and the more than 1,500 professional customer service agents in multiple locations who answer calls on behalf of our client every day. We're looking forward to helping this client maintain its high level of service and meet its aggressive growth targets.”

Convergys Corporation

Must ReadView All

Textiles | On 10th Dec 2016

India’s 2016-17 cotton import to touch 17 lakh bales

The import of cotton from international markets by spinning mills in...

Textiles | On 10th Dec 2016

US textile & apparel imports fall 6.50% in Jan-Oct ’16

The import of textiles and apparel by United States dropped 6.50 per...

Courtesy: ZDHC

Textiles | On 10th Dec 2016

China Textile Information Centre joins ZDHC programme

China Textile Information Centre (CTIC), a state-owned research...

Interviews View All

Jurgen Gauger
Spreadshirt

‘Buying crowdsourced or creative designs are much more appealing to the...

Claudia Kersten
Global Organic Textile Standard

‘GOTS is a very efficient supply chain management tool, especially for...

Sanjay Desai & Ashish Mulani
True Colors

Digital textile printing will be the technology of the future

Mohammad Hassan
Biax Fiberfilm

About one in every 20 patients picks up an infection while hospitalised....

Ashok Desai
Bombay Textile Research Association

Bombay Textile Research Association (BTRA) is a leading name in textile...

Eamonn Tighe
Nature Works LLC

Eamonn Tighe, Fibres and Nonwovens - Business Development Manager of...

Yash P. Kotak
Bombay Hemp Company

One of the directors of Bombay Hemp Company, Yash P. Kotak, speaks to...

Mike Hoffman
Gildan Activewear SRL

Gildan Activewear, a manufacturer and marketer of branded clothing and...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH
December 2016

December 2016

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


Advanced Search