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Fortune top 50 industrial manufacturer renews contract with Convergys
04 Jun '08
2 min read
Convergys Corporation, a global leader in relationship management, announced today that a Fortune Top 50 industrial manufacturer has renewed its contract for Convergys' industry-leading Customer Management solutions.
Under the terms of the three-year agreement, Convergys will continue to provide top-tier customer service, sales, and technical assistance to the client's millions of customers across its multiple lines of business.
This contract is valued at $180 million over the three-year term and includes an option to renew for up to 2 additional years. In landing this important renewal, Convergys beat out four other competitors.
The client, one of the largest industrial manufacturers in the world, expects its customer base to double over the next few years. With this customer surge coming quickly, the client needed a trusted partner who both knows the client's business well and has the scalability to grow alongside the client while maintaining the superior quality of service this client's customers expect and demand.
Convergys' comprehensive portfolio of Customer Management Solutions, flexibility to meet the client's accelerated growth projections, demonstrated success in providing premium service to the client's customers, and proven ability to successfully launch new services, convinced the client that only Convergys could meet its relationship management objectives.
“This client is considered a premium global brand and ourservice to this client has confirmed that Convergys is the premium provider of customer service,” said Jim Boyce, president of Convergys, North America.
“This contract renewal is a validation of all the excellent work done by our program management and operations teams and the more than 1,500 professional customer service agents in multiple locations who answer calls on behalf of our client every day. We're looking forward to helping this client maintain its high level of service and meet its aggressive growth targets.”
Under the terms of the three-year agreement, Convergys will continue to provide top-tier customer service, sales, and technical assistance to the client's millions of customers across its multiple lines of business.
This contract is valued at $180 million over the three-year term and includes an option to renew for up to 2 additional years. In landing this important renewal, Convergys beat out four other competitors.
The client, one of the largest industrial manufacturers in the world, expects its customer base to double over the next few years. With this customer surge coming quickly, the client needed a trusted partner who both knows the client's business well and has the scalability to grow alongside the client while maintaining the superior quality of service this client's customers expect and demand.
Convergys' comprehensive portfolio of Customer Management Solutions, flexibility to meet the client's accelerated growth projections, demonstrated success in providing premium service to the client's customers, and proven ability to successfully launch new services, convinced the client that only Convergys could meet its relationship management objectives.
“This client is considered a premium global brand and ourservice to this client has confirmed that Convergys is the premium provider of customer service,” said Jim Boyce, president of Convergys, North America.
“This contract renewal is a validation of all the excellent work done by our program management and operations teams and the more than 1,500 professional customer service agents in multiple locations who answer calls on behalf of our client every day. We're looking forward to helping this client maintain its high level of service and meet its aggressive growth targets.”
Convergys Corporation
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