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Amazon to set up two customer service facilities in India
15
Feb '17
Bengaluru based Amazon Development Centre (India) Pvt Ltd, a subsidiary of Amazon.com, Inc has announced plans to open two more customer service facilities in India, taking the total number of such facilities to five. The new sites will support Amazon with pre- and post-order customer service through various mediums like e-mail, chat and phone.

The two new facilities will come up in Coimbatore and Noida in in April and June, respectively. Two such facilities were set up in Hyderabad in 2005 and 2014 and the third one in Pune opened in 2015.

"The new customer service facilities in Coimbatore and Noida will augment our capabilities to serve our customers better and enable Amazon to deliver consistently high levels of customer experience," Raj Raghavan, director, Human Resources APAC, Amazon, said in a statement.

"The facilities will help create employment for hundreds of customer service personnel in Tamil Nadu and Uttar Pradesh," the statement said.

In Coimbatore, Amazon is working with the Software Technology Parks of India (STPI) for the India BPO promotion scheme. (RKS)

Fibre2Fashion News Desk – India


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