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Kohl's to expand Amazon Returns to all stores nationwide

25
Apr '19
Pic: Kohl
Pic: Kohl's
Kohl’s, an omni-channel retailer in US offering national and exclusive brands, has announced that all its stores will be accepting free, convenient, unpackaged returns for Amazon customers starting in July. Amazon Returns centres at Kohl’s create convenient locations for Amazon customers to return eligible Amazon.com merchandise to their local Kohl’s store.

Items can be returned free of charge regardless of return reason and regardless of whether the items are packaged or unpackaged for shipping. Kohl’s will package and send all returned items to Amazon returns centres on behalf of customers, making the return process even easier, said Kohl’s in a media statement.

Last month, Kohl’s also announced that it will expand its product relationship with Amazon by carrying Amazon products in more than 200 stores.

Kohl’s and Amazon first worked together in 2017 to pilot the returns programme, which is currently operating in 100 stores in the Los Angeles, Chicago and Milwaukee markets. Kohl’s and Amazon will roll out the programme to all of Kohl’s more than 1,150 locations across 48 states.

“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omni-channel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.” (PC)

Fibre2Fashion News Desk – India


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