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Sensormatic to show ShopperTrak at Designer Outlet Croatia

22
Feb '20
Pic: Sensormatic
Pic: Sensormatic
Johnson Controls has announced that Sensormatic Solutions, its global retail solutions portfolio, will feature its ShopperTrak visitor analytics and shopper insights in Designer Outlet Croatia. Majority-owned by Ingka centres, the retailer has enhanced shopper traffic performance by adding hybrid retail destination to the existing Ikea store in Zagreb.

The Ikea store in Zagreb opened in August 2014 and attracts 1.5 million visitors annually. Boasting 38,000 square metres of retail space, it is one of the biggest Ikea-owned sites in Europe. To drive ambient footfall and encourage more store visits to the Ikea Zagreb store, Ingka centres group (previously known as Ikea centres) and ROS Retail Outlet Shopping, strategically opened an adjoining designer outlet centre, Designer Outlet Croatia, in June 2018. Covering 15,000 square metres of retail space, the outlet centre contains 74 stores of discounted luxury clothing brands, including Tommy Hilfiger, Calvin Klein, Guess, and Adidas. It also offers ample parking space, dining choices for shoppers, and an outdoor marketplace linking the two large retail properties, according to Johnson Controls.

The ShopperTrak counting solution, specifically designed for shopping malls, was implemented across the combined Ikea Store and Designer Outlet Croatia sites to consistently measure and understand ongoing traffic trends and the correlation between both properties to better assess how the two estates affected each other’s footfall. This solution was sourced to prove the hybrid retail development can deliver ROI and succeed as a complimentary traffic driver, whilst also producing insight to inform decisions on further planned hybrid projects across Ingka centres wider business in other markets.

The ShopperTrak counting solution was installed at entrances to Designer Outlet Croatia, and for all stores within the centre. Traffic counting was also introduced at the entrances and exits of the Ikea Zagreb store, whilst an interior analytics Wi-Fi solution was provided to reveal which individual shoppers were first-time or repeat visitors to deliver richer insights into customer behaviours across both sites. Within several months since its opening, the strategy of creating a strong regional shopping destination from Ikea Zagreb and Designer Outlet Croatia with synergies, has proven to be a worthwhile investment.

“This hybrid retail destination offers retail and leisure entertainment in one self-contained place – making it an attractive proposition to customers, who increasingly want blended shopping experiences that combine with leisure activities. By creating a one stop shopping destination, Ingka centres has increased visits to Ikea store Zagreb and provided a retail destination for shoppers. The results already show that the construction of the outlet centre has been a worthwhile investment in terms of increasing dwell time, footfall and repeat visits,” Thomas Hillebrand, general manager Europe and director of global accounts at ShopperTrak said.

Fibre2Fashion News Desk (GK)


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