Retail solution from Epicor continues to gain traction

19 Jan '09

5 min read

Epicor Software Corporation, a leading provider of enterprise business software solutions to the midmarket and Global 1000 companies, today announced its Retail Software as a Service (SaaS) solution continues to gain traction with retailers.

The company announced two new customers - Tory Burch and The Paper Store - have selected the SaaS solution, which offers the same advanced functionality used by the world's leading retailers to small and medium specialty and department store retailers, in a delivery method that dramatically reduces capital investment and implementation requirements.

Epicor's integrated Retail SaaS solution is a pay-as-you-go model that consists of merchandising, allocation, replenishment, business intelligence, POS, sales audit and CRM. Epicor SaaS is deployed on IBM's industry leading SurePOS 700 series hardware.

SaaS services include hosting of all applications on secure redundant servers, the procurement and management of wide area networks, helpdesk support, system maintenance, including 24/7 data security and backups; disaster recovery and ongoing updates and upgrades to the latest Epicor software releases. With a proven four-month project timeline from project kick off to live, the Epicor Retail SaaS solution offers significant speed-to-market benefits.

Gartner recently made the prediction that, "In 2009, SaaS delivery models will see a 25% increase in adoption by retailers." Noted in the same report, according to a Gartner survey of more than 110 retailers conducted in third-quarter 2008, "22% of retailers stated that they had implemented or were in the process of implementing a SaaS application."1

Epicor and IBM Partner to Deliver Retail SaaS Solution:
Epicor's Retail SaaS solution is delivered via a standard POS hardware platform from IBM - the IBM SurePOS 700 series - which enables seamless and timely upgrades, maximum supportability, and superior value via improved speed to market.

"Together, IBM and Epicor are committed to delivering outstanding value to small-to-medium retailers to fully meet their needs in today's tough economic climate and beyond," said Leo Suarez, vice president of marketing & strategy, IBM Retail Store Solutions. "Epicor Retail SaaS is consistent with IBM's 'on demand' strategy, where smart and integrated technology yields improved efficiency and decision making for competitive advantage."

An example of this smart integrated technology is IBM's Remote Management Agent (RMA) which, together with Epicor Retail POS software, provides retailers the ability to remotely monitor, configure and track hardware, software and applications in one store or multiple store locations, from a central point, as well as perform asset tracking, and diagnostic and problem determination down to the device level.

RMA delivers business benefits to retailers with pro-active support and monitoring of in-store hardware and infrastructure that will ensure greater system up time and enable a more enhanced customer shopping experience.

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