Home / Knowledge / News / Information Technology / Brooks uses RightNow Chat to bring run-happy service spirit online

Brooks uses RightNow Chat to bring run-happy service spirit online

30
Mar '10
Brooks Sports Inc a leading running company that designs and markets high-performance running shoes, apparel, and accessories, selected RightNow to provide enhanced customer service experiences. Brooks uses RightNow CX, the customer experience suite, to efficiently deliver information and seamlessly communicate with the running community via the Web, phone, email, and chat.

RightNow Provides Brooks Customers with Improved Access to Information
With the RightNow Web Experience, Brooks customers can access a central, self-learning knowledge base 24X7. Via the “Help” section on www.brooksrunning.com, customers can more easily and quickly find answers regarding apparel, sizing, returns, and exchanges, as well as how to find the right shoe for different foot types, gaits, and activities.

Also, when customers contact Brooks via phone, email, or chat, the company's in-house customer service representatives can quickly access the knowledge foundation to provide the most current, relevant information, no matter what contact channel.

Brooks uses RightNow Chat to facilitate real-time, online chat sessions between its service reps and customers. RightNow Chat provides a powerful and effective communication channel that helps Brooks more quickly resolve customer issues and increase purchase conversion rates.

“At Brooks we believe we're building our brand every day through meaningful experiences, from test driving great running products to interacting with a company representative,” said Brooks Director of Online Marketing Meredith Han. “For the past seven years, the running retail community has consistently rated Brooks No. 1 at in-house customer service, and with the launch of RightNow CX, we now have the tools to deliver this same customer service excellence directly to runners worldwide.”

RightNow Technologies


Must ReadView All

Pic: Shutterstock

Textiles | On 25th Feb 2020

US surpasses China as India's biggest trading partner

The United States has surpassed China to become India's top trading...

Pic: Shutterstock

Textiles | On 25th Feb 2020

Coronavirus may shift buyers to Turkey, fuel cotton growth

The coronavirus outbreak will cause a possible shrinking of China's...

Pic: Shutterstock

Apparel/Garments | On 25th Feb 2020

Tough for Vietnamese firms to follow EVFTA rules of origin

Though Vietnamese textile and garment firms are aware of the...

Interviews View All

Awen Delaval, Samatoa

Awen Delaval
Samatoa

'Natural fibres are appreciated for traditional authenticity'

Shawn Honeycutt, Bolger & O'Hearn

Shawn Honeycutt
Bolger & O'Hearn

‘The Indian market is interesting and rather persistent in seeking new...

Yashiki Gumber, Sahiba Fabrics

Yashiki Gumber
Sahiba Fabrics

Fabric does not restrict us from fashion trends

Iacopo Pardini,

Iacopo Pardini

Founded in 1953, Italian engineering company Arioli Spa started...

Awanda Booth,

Awanda Booth

Held every year in New York City, Surtex is a global business-to-business...

C Dhandayuthapani,

C Dhandayuthapani

MAG Solvics Private Limited was established in 1991 to design and develop...

Iago Castro Asensio, RCfil Distribuciones S.L.

Iago Castro Asensio
RCfil Distribuciones S.L.

Iago Castro Asensio, International Business Manager of RCfil...

Giulio Cesareo, Directa Plus SpA

Giulio Cesareo
Directa Plus SpA

Established in 2005, Direct Plus SpA, is one of the largest producers and...

Luis Quijano, Liberty University

Luis Quijano
Liberty University

Focusing on bold patterns and colour palettes, Luis Quijano, a student at...

Judy Frater, Somaiya Kala Vidya

Judy Frater
Somaiya Kala Vidya

Among the many honours showered on Frater, including Fulbright and Ford...

Sandeep and Sarah Shaikh Gonsalves, SS Homme

Sandeep and Sarah Shaikh Gonsalves
SS Homme

SS Homme celebrates the craft of traditional tailoring through the bespoke ...

Varsha Wadhwa, VW

Varsha Wadhwa
VW

Coming from a family that ran a business of jute and linen mills since...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


February 2020

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Advanced Search